1. Does it help with hot flashes?
Yes, this product is Doctor recommended to reduce the profuse sweating accompanied by hot flashes in both severity and duration.
2.Will the ChiliPad work with a Tempur-pedic or other memory foam mattress?
Yes, the ChiliPad covering was designed to stretch at the same rate as the most common mattress. Heat activated visco-elastic foam will still provide the supportive benefit, but without the heat buildup.
3. Should I still use a mattress protector?
We still recommend a mattress protector be placed between the mattress and the ChiliPad to protect the mattress warranty. In rare cases (temperature differences of greater than 30F) the ChiliPad can experience some condensation buildup near the circulation tubes.
4.Can it be used in a boat, camper or semi truck?
The ChiliPad is a great solution to heat/ cool your mattress in a boat, camper or semi.
5. What type of water should be used?
Standard potable water can be used. If you are in an area with hard water or higher levels of sediment we suggest using distilled water.
6. How do you clean the water or avoid sediment buildup?
A tablespoon of vinegar can be added each time the water is refilled,
or a waterbed water conditioner can be used. We recommend Blue Magic,
but all major brands will work.
7 Can the ChiliPad be set to come on and off?
Yes, the ChiliPad's timer is set by increment of hours. If you like, the sleep timer works for automatic on/off.
8. Will the ChiliPad automatically maintain the set temperature?
Yes, when the power is turned on, the ChiliPad will return to the last set temperature.
9. When operating two units in the same room, what keeps one remote control unit from affecting the other unit?
Each control unit and it's remote operates with a frequency, either A, B, C, or D.
10. What is the wattage of the unit in its cooling and heating mode?
Control unit uses up to 150 watts at peak and about 80 watts under normal use. Requires 110 V power supply. ETL approved.
11. What is the range of the remote controls?
The RF remote allows for long distances ( easily from one side of a room to the other).
12. What is the warranty?
ChiliPad is sold with a 3 year manufacturer's warranty, plus a 90 day complete satisfaction guarantee. To redeem the 90 day warranty, you must have used the ChiliPad as directed and be within the 90 day period. Customer will receive full refund of the unit purchased, minus shipping cost to and from the customer. If you have any questions about the warranty, please contact us.
13. Are replacement parts available after the warranty period?
Yes, we do offer replacement items for the ChiliPad, Control Unit, Remotes, and Tubing.
14. Is the ChiliPad machine washable?
Yes, it is machine washable using a front load machine. Dry on low heat setting.
15. What is the fiber content?
The ChiliPad is made of 150 thread count poly cotton fabric, with polyester filling. The circulation tubes are medical grade silicon.
16. How much noise does it make?
The noise level is very low. The only audible components are a fan
that is similar to a desktop computer, and a water pump that
contributes as much noise as a small aquarium pump. The noise typically
becomes part of the rooms ambient noise within two weeks, similar to an
air conditioning unit.
17. What is the weight range?
Suggested weight range is 500 lbs per zone. With higher weight ranges, the control unit may not reach the min/max temperatures but would still provide cooling and heating benefits.
18. What are the dimensions of the heating/cooling coil pad?
Twin =38" x 75"
Twin XL= 38" x 80"
Full =53" x 75"
Queen (Single and Dual Zones)= 60' x 80"
King=76" x 80"
Cal. King = 72" x 84"
ChiliPad
will fit mattresses up to 18" thick. Control unit fits under most standard bed frames. Unit measures 7"h x 12" l x 10" w.
